Tele-access* - Telephone banking

Follow these simple steps:

1. Call 13 25 05
2. After the welcome message, you will be asked to enter your membership number and then press the star(*) button.
3. Enter your Access Code and then press the star(*) button.
4. You will then be given the account balance of your 1st Current Account*.
5. You will then be given the following options to choose from…
   • Select 1 for Account Balances
   • Select 2 for the Last 5 Transactions
   • Select 3 for Transfers
   • Select 4 for Bill Payments
   • Select 5 to Change your Tele-access Code
   • Select 7 to Access another Membership
   • Select 9 to speak to a Member Service Officer
   If you have selected 2 for the Last 5 Transactions:
   • Select 1 for 1st Current Account
   • Select 2 for 2nd Current Account
   • Select 3 for 3rd Current Account
   • Select 4 for Special Savings*
   If you only have one account and you have selected 2 to hear your Last 5 Transactions:
   • Select 1 for all Withdrawals
   • Select 2 for Personal Chequing* Transactions
   • Select 3 for Deposits Only

Tele-access is available from 98 countries throughout the world. Just preface 13 25 05 with the country of origin's international access code and the Australian country code (61).

If you have any queries or would like to find out more information about Tele-access, please call 13 29 30 till 7pm weeknights.

Please Note: Your Tele-access Code (TAC) gives access to your accounts. Please protect your TAC from being lost or stolen and do not give, show or tell your TAC to anyone.