Security centre
Your security, we can all play a part…
As your financial institution, we take the protection of your information and transaction data very seriously. But online security is a partnership between us (as the provider of online banking services to you) and you (the user of these services). As such, it's important that you do two things; keep informed; improve your own online security.
Promotional email
In promotions from QTCU, rest assured that;
- we will never ask for your password via email;
- we will never ask for your account details via email; and
- we will never disclose any account or balance information via email
If you receive any email purporting to be from us that does not comply with the list above, please delete the email. The only time we will include a link to a website via email is when we are responding to a specific request made by you.
Credit Unions nationally have joined forces to fight scammers, internet ID thieves and those who are waiting to trick our members out of their hard-earned savings. Partnering with the ACFT, credit unions are reminding members ‘when a scam comes calling, DELETE IT, DESTROY IT or HANG UP!'
Our message is clear and simple:
- Reject any suspicious offer
- Delete any suspect e-mail
- Don’t respond
For extra tips to fight phishing, download our "Top 10 Tips to Stay Safe" PDF.
Scams are costing Australians countless dollars each and every day. Don’t give these scammers a chance to take your hard earned money – from dangerous Nigerian scams to fake lottery winnings remember:
'IF IT LOOKS TOO GOOD TO BE TRUE - IT IS!'
Please talk to your local branch or call us on 13 29 30 if you are considering acting on an offer that looks suspicious.
For more information, use the resources below:
- Scamwatch - (Australasian Consumer Fraud Taskforce)
- Fraud Prevention (pdf)- credit unions have released this booklet to help members and the community fight fraud and protect themselves against scams
- Phishing – don’t take the bait (pdf) - avoid being caught but fraudulent emails
- Internet Security Essentials for Small Business (pdf)
- If it sounds too good to be true....it probably is (pdf) - a brochure a reminder that if it looks too good to be true, it really is too good to be true – don’t fall into these traps
For news on spotting a scam, sniff-tests to tell if an offer is PHISHY and ways to avoid being ripped off, check out the Government’s SCAMWATCH website at www.scamwatch.gov.au.
Changes to security policy keep your savings under lock and key
A recent change to QTCU’s Security Code Policy now gives members even more protection for their personal information and finances.
While technology has revolutionised the way banking is conducted, it has also posed challenges to the way organisations store and share information.
Once in the wrong hands, personal information can be used to make unauthorised transfers and conduct other transactions that can create havoc and heartache for account holders.
As guardians of your account information and finances, your credit union is keen to do its part to help protect your hard-earned savings.
That’s why QTCU has recently made changes to its Security Code Policy.
In the past, QTCU has allowed both members and their representatives to access account information and conduct transactions with a member’s four digit security code.
The changes to the Security Code Policy mean that now, only QTCU members can access their own personal information and conduct banking activities with their security code.
While the changes might affect the way you conduct your banking activities, it is important to remember that restricting access to your personal information will reduce the risk of unauthorised transactions that threaten your savings and privacy.
